Refund policy

Refund & Returns Policy

At NovaKart, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order, provided that:

The item is unused and in its original condition.
All original packaging, accessories and manuals are included.
The product is returned in its original packaging.
Proof of purchase is provided.

For hygiene reasons, we cannot accept returns on opened or used earphones or other personal-use electronic accessories unless they are faulty.

Faulty or Damaged Products

If your item arrives damaged, defective or develops a manufacturing fault, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the fault

Once your claim has been assessed, we will arrange a repair, replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned unless they are defective:

Used or opened earphones or headphones
Products showing signs of misuse, accidental damage or unauthorised repairs
Clearance or final sale items (unless faulty)

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to reflect.

Shipping fees are non-refundable unless the return is due to an incorrect, damaged or faulty item supplied by NovaKart.

Exchanges

We replace items only if they are defective, damaged or if you received the wrong product. If you require a different product, we recommend placing a new order once your return has been processed.