Customer Care
We're here to help. Find answers to common questions or get in touch with our team.
Order Support
Questions about your order, tracking or delivery? We're happy to help.
Shipping & Delivery
Learn about our delivery times, shipping costs and tracking information.
Returns & Warranty
Find information about returns, exchanges and warranty claims.
Contact Us
Need assistance? Reach out and we'll get back to you as soon as possible.
FAQ
Frequently Asked Questions
We typically deliver within 3–5 business days across South Africa.
Once your order has been dispatched, you will receive a tracking number via email. Use this number on the courier's website to track your delivery in real time.
We accept all major credit and debit cards, EFT payments and other secure checkout methods available at checkout.
Yes. If you are not satisfied with your purchase, you may return it within 7 days of delivery in its original condition. Please contact our support team to initiate a return. Send an email request to admin@novakart.co.za
The products in our range include a manufacturer's warranty. Warranty periods are 6 months from date of receipt. Please contact us if you need to make a warranty claim.
You can reach our support team via our Contact Us form below, via WhatsApp 065 826 0334, by email (admin@novakart.co.za), or through our social media channels (novakart_za).
Still Need Help?
Our team is here to assist you with any questions before or after your purchase.
